FAQ

QUOTATION

Of course not. 🙂 We can prepare the design for you for free, but we would prefer to know as many details that are important to you as possible, i.e. the text/logo, typeface (simple, handwritten, serif, etc.), colours, backboard, size, etc. If you have pictures of the place where the neon/advertising sign is to be placed, send them to us as well (we will prepare a visualization of how it will all fit together in the end). We suggest you send all these details using the quote form, to receive what you need quickly and easily. Make sure you give us your phone number so that we can contact you promptly if we have any questions.

You can use virtually every typeface/font (provided the letters are not too small to bend – the smallest character that can be made is about 5 cm high), but the more complex the font, the higher the price of the neon sign. Neon signs look best when they are made in simple fonts, e.g.: Arial or handwritten, and worst when serif fonts, such as Times New Roman, are used. Remember also that neon tubes are of uniform thickness, therefore fonts that have a variable line width (they narrow and widen) will look completely different as a neon sign. If you want to choose a non-standard font, you can use the website https://www.fontspace.com where you can see online what your future neon sign will look like.

Vector format (CorelDRAW or Adobe Illustrator) is preferable, but we won’t say no to a JPG or GIF file.

We try to provide a quotation as quickly as possible, but sometimes a small queue is formed. It usually takes us 1-2 working days.

ORDER

Once the quotation has been accepted and the necessary data has been received, we prepare a contract with all the necessary details of the order and send it to you by e-mail with a graphic design acceptance form attached. As soon as you send back the scans/photos of the signed documents and pay the deposit, we start to process your order.

It all depends on how big and complex the neon/advertising sign is and how heavy our production workload is. Usually, most orders are processed within 10-15 working days.

KAPILAR-REKLAMA is located near Łódź, in the very centre of Poland. Thus, there is the same distance from our company to each location in Poland. We distribute various goods throughout Poland, and sometimes also in other European cities. In other cases, the goods are delivered via specialized courier companies directly to the customer (without transshipment, which increases the risk of damage to fragile neon tubes).

DELIVERY

Neon tubes are packed in special cardboard boxes. Each tube is individually secured so that it does not break against the other tubes in the packaging. However, despite the protection provided, they must be handled with maximum care.

INSTALLATION

In most cases of small and medium-sized neon signs the installation is not complicated, but rather laborious (you must handle glass tubes carefully and without haste). Small neon signs placed on backboards, i.e. Dibond, Plexiglass or metal frame, usually already have neon tubes installed and connected, and their installation involves hanging the whole neon sign on the wall (screwing a few pins as in the case of a painting or lamp) and connecting 230V voltage to the transformer/power supply. For wall-mounted neon signs (without any backboard), we provide a 1:1 template that facilitates the positioning of individual neon systems and the routing of cables. Each neon sign is supplied with assembly instructions and installation diagrams. Only the installation of large outdoor neon signs must be performed by specialists such as fitters, electricians or rope access technicians.

We keep a record of all neon tubes we have produced since the beginning of the KAPILAR-REKLAMA’s operation. Each neon tube has its unique system number in the format S01 A999 (where S01-S99 is the number of one system of a given neon, and A999 is the number of the whole neon sign/project execution). Tubes also have an additional number in the format #AAA 00001, which includes the coded production date and the serial number. The numbers are printed on special (weather and heat resistant) stickers, which are put on one of the electrodes of a given neon system. Thanks to this numbering, it is easy to assemble large neon signs (consisting of many systems of similar shapes) and to service the existing neon signs, even those produced many years ago (if you give us the number, we will produce a tube of the given shape/colour/diameter). This method of tube marking is unique in the whole neon signs market (not only in Poland).

Neon tubes can be mounted on any backboard that will allow the brackets to be fixed (flat surface). The most common is a 3 mm thick Dibond composite (thin aluminium sheet/plastic/thin aluminium sheet). It is available in several colours (if there is no suitable colour available, it can be covered with an adhesive film or solvent print) and is characterised by its rigidity, resistance to weather conditions and ease of processing. Plexiglas (colourless or coloured), aluminium or steel sheet (possibility of antiquing) and welded metal powder coated frames are also often used. A wooden backboard, e.g. old boards, is an interesting material whose irregular texture is emphasized by neon light. Due to its flammability, one should remember to use special protection for transformers, which will reduce the risk of possible fire.

Of course. A 1:1 template is provided for each neon sign to facilitate the positioning of the tubes and all connections. Neon signs look particularly appealing on irregular brick or peeling walls, whose texture is emphasized by the emitted light. However, in this type of installation, it should be remembered that for each neon system it is necessary to screw a minimum of 3 brackets to the wall in strictly defined places (in the case of larger neon signs it may require making several dozen holes), which can be problematic on brick walls (hitting the joints). Another issue is the fact that quite thick wires connecting individual neon systems and transformers are visible.

HV cables used for connections between neon systems and for the supply of voltage to HV transformers/HV power supplies are usually about 6 mm thick and come in three colours: transparent-white, white and black. Due to the way the cables are routed in the serial connection, their considerable thickness and limited colouring (no possibility of painting), their installation directly on the wall is not usually considered to be aesthetic (this approach is changing because of the current trend for industrial interior finishing). Therefore, if there is no installation backboard planned for the neon sign (under which HV cables can be hidden), the cables can be hidden in the wall at the construction or renovation stage. This requires making chases in the wall, laying the cables strictly in accordance with the supplied template (preferably in corrugated electrical conduit) and plastering. If the wall on the other side of the installation allows it, it is also possible to drill holes and route the cables, e.g. in the technical room.

SERVICE

Neon tubes are connected in series. In such a connection, a failure of one receiver (neon system) causes an open circuit and thus the remaining receivers (neon systems) to be out of operation. Usually, the tubes are not completely damaged (voltage still flows through them) and such damaged neon signs look as follows: the damaged system does not glow at all and the systems on its right and left side glow slightly (the closer to the damaged tube the weaker, the closer to the transformer/power supply the brighter). Therefore, it is easy to diagnose which neon system is defective.

It is a normal phenomenon in the case of neon tubes filled with an argon-neon mixture (illumination colours such as white, yellow, orange, pink, blue, turquoise, violet, green), which starts to occur around +7°C and results from the chemical characteristics of Argon gas. The more the temperature drops below +7°C, the less intensive the glow (in a different shade) of the whole tubes, and the closer the temperature to this limit value, the more visible only less intensive is the glow (in a different shade) of the ends of the neon tubes. When the temperature returns to a level higher than +7°C (and remains at this level for at least a few days and nights), the tubes will glow normally and with equal brightness again. This type of neon sign behaviour occurs at random and is not subject to warranty claims.

For several years we have been observing that during the summer period, some neon signs near the water swarm with small flies, which most often gather near the electrodes (they are probably attracted by light or temperature, which is the highest on this part of the tube). Since insects get killed by high voltage (and new ones keep appearing), a cocoon is formed at the electrodes over time, which in extreme cases ignites and damages the neon tubes. Such failures are not covered by the warranty. The solution to the problem is to periodically clean the areas where insects are found with a soft brush or protect the neon signs with transparent Plexiglass/polycarbonate covers (if technically possible).

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ABOUT US

KAPILAR-REKLAMA is a company operating since 1981. We design, manufacture and install classic neon signs and other illuminated advertising signs in Poland and Europe. We carry out complex, large and small projects for both commercial and personal purposes. We work with artists and perform restoration of old neon signs.

CONTACT US

KAPILAR-REKLAMA
95-070 Aleksandrów Ł.
Antoniew ul. Krucza 16
POLAND

WORKING HOURS

Mon-Fri: 9-17

Sat-Sun: closed

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